Hey fellow fishers and tyers, we understand stuff happens with orders and shipments, products and the postal service etc, so we're pretty flexible to help you get things taken care of. We simply pose a few simple guidelines so we can work together to get things straightened out when you've got some issues with products or shipments:
First off, we accept returns for exchange or refund 14 calendar days after delivery of the product. Depending on the product and your situation, we might be able to be flexible there but it's usually exchange or store credit only. Items must be in "new, unaltered and unused condition". So if you hacked off one feather out of 1000 feathers, we'll probably let it slide. Sending us back a half-used pack of hooks, however, makes it tough for us to resell.
Also, clearance or discontinued sale items do not qualify for a return.
TO INITIATE A RETURN:
We ship a HUGE number of very small items and we can sometimes make mistakes picking orders or we might miss seeing that thread spool that was defective. So if an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. We will provide you a shipping label for the return and, upon receipt, we'll issue a credit, refund or a replacement.
For non-damaged or correctly shipped items, we simply ask that you, the customer, be responsible for shipping costs on those returns. In this case, simply package up and mail the products back to us at the address below using the postal service of your choice. Upon receipt and validation, we'll provide a refund or credit as appropriate.
Cancellations: We are happy to cancel your order so long as it has not left our building. Once the order has been shipped, it becomes a return and we ask that you take into account the rules above.
Fly Fish Food
932 N. State St #4
Orem, UT 84057
Customer Service Phone: